Returns & Claims Policy
A clear response path for shipment discrepancies, technical concerns, quality claims, replacement, credit and closure.
Notify and contain
Report the issue promptly and isolate affected material where appropriate. Do not return chemical products without written authorization and transport instructions.
What helps us respond faster
Provide order, product code, batch, quantity, packaging condition, photographs, storage and process context, test method and observed result.
Investigation and CAPA
The review may cover order documents, retained records, batch evidence, transport events and application context. Corrective and preventive actions are recorded when applicable.
Resolution
Replacement, credit, refund, technical disposition or closure depends on evidence, contract terms, material condition and agreed responsibility.
Report an Order or Quality Issue
Have the order number, SKU, batch, quantity, photos and observed result ready so investigation can begin without avoidable delay.
退换货与质量投诉政策
针对交付差异、技术问题、质量投诉、补发、贷项与结案结果的清晰处理路径。
通知与隔离
请及时报告问题，并在适用时隔离受影响物料。未经书面授权与运输指示，请勿自行退回化学品。
帮助我们更快处理的信息
请提供订单、产品代码、批次、数量、包装状态、照片、储存与工艺背景、测试方法及观察结果。
调查与 CAPA
调查可能涵盖订单文件、留存记录、批次证据、运输事件与应用背景。适用时记录纠正和预防措施。
处理结果
补发、贷项、退款、技术处置或关闭取决于证据、合同条款、物料状态与约定责任。